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Technical support

Please help us help you by providing as much detailed information as possible.

Required fields are marked with an asterisk*

Please be sure of the exact spelling, accounting for spaces, hyphens and dashes

Or, select 'other'

Give us a quick summary of the issue

Helps to avoid email ping-pong...

This helps us send you proper info for the version of Paltalk you are using

This can help us tell if it is a regional problem, or not

Drag and drop files, paste screenshots, or browse

Adding screenshots can really help us diagnose an issue. If you have a problem with a payment or transaction, attach any receipts here.

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