Welcome to the Paltalk customer support portal.

Please search our Knowledgebase or contact us at any time for all of your support needs. We are here 24/7 for you!

Paltalk Customer Service

Welcome! You can raise a request for help using the options provided.

What can we help you with?

Submit a complaint

We know this form is long (sorry), but complaints can be complicated. For faster service we need as much information as possible to avoid long delays and email 'ping pong'. Please take the time to fill out any and all relevant information. We apologize for any inconvenience you may be experiencing. In the meantime we strongly suggest you block and 'ignore' any users involved, and avoid joining any rooms that are participating in the incident .

Required fields are marked with an asterisk

Email confirmation to(required)

Please enter your user name(required)

Is the problem with a specific user or a chat room(required)

I am complaining about a person or peopleI am complaining about a chat room

Please make a selection that best matches the issue, or select Other(required)

If complaining about an individual user, enter the exact spelling of their user name here

If complaining about a group of users, enter their user names on a separate line for each

If the problem is related to a specific room please enter the exact spelling of the room name here

Enter the user name of the owner of the room (helps us find the room if it is closed, renamed or moved)

If related to a chat room, are the room admins aware of the problem and are they helpful, indifferent, or participating

Let us know where we can find the room in the room browser

Select the category and sub-category

Summary(required)

Provide details of your complaint.(required)

Paste in any text that relates to your complaint here

Attach any relevant files

Drag and drop files, paste screenshots, or browse

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